Vrizelonfriz

Privacy Policy

Last Updated: January 2026

1. Introduction

This Privacy Policy explains how Vrizelonfriz ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website at https://vrizelonfriz.world (the "Website") or purchase our products. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws.

By using our Website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

2. Data Controller Information

The data controller responsible for your personal information is:

Vrizelonfriz
Unit 3, Skylines Village, Limeharbour
London E14 9TS
United Kingdom
Phone: +44 20 7987 5430
Email: partnership@vrizelonfriz.world

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided above.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

  • Place an order for our products through our order form
  • Contact us via email or phone
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or promotions
  • Interact with our customer service team

The types of personal information we may collect include:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences
  • Any other information you choose to provide in messages or communications

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type and identifiers
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Clickstream data and navigation patterns

This information is collected through cookies and similar tracking technologies. Please refer to our Cookies Policy for more detailed information about how we use cookies.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors who facilitate transactions
  • Delivery and logistics partners
  • Marketing and analytics service providers
  • Social media platforms if you interact with our content

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Order Processing and Fulfillment

  • Processing and fulfilling your orders
  • Communicating with you about your order status
  • Arranging delivery and shipping
  • Processing payments and preventing fraud
  • Handling returns, refunds, and exchanges

4.2 Customer Service and Support

  • Responding to your inquiries and requests
  • Providing customer support and assistance
  • Resolving disputes and troubleshooting issues
  • Gathering feedback to improve our services

4.3 Marketing and Communications

  • Sending promotional emails about new products, special offers, and updates (with your consent)
  • Personalizing your experience on our Website
  • Conducting market research and surveys
  • Analyzing customer preferences and trends

4.4 Legal and Compliance

  • Complying with legal obligations and regulatory requirements
  • Protecting our legal rights and interests
  • Preventing fraud, security breaches, and illegal activities
  • Enforcing our terms and conditions

4.5 Website Improvement and Analytics

  • Analyzing website usage and performance
  • Improving website functionality and user experience
  • Testing new features and services
  • Conducting data analysis and research

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing is necessary to fulfill our contractual obligations when you place an order with us
  • Consent: You have given explicit consent for specific processing activities, such as marketing communications
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, website security, and business analytics, provided these interests do not override your fundamental rights
  • Legal Obligation: Processing is required to comply with legal and regulatory requirements

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients:

6.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

  • Payment processors for secure transaction handling
  • Shipping and delivery companies for order fulfillment
  • Email service providers for communications
  • Web hosting and cloud storage providers
  • Analytics and marketing platforms
  • Customer relationship management systems

These service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

6.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to:

  • Comply with legal processes and obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our customers or the public
  • Prevent or investigate fraud, security issues, or illegal activities

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom and the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding Corporate Rules for intra-group transfers
  • Other legally recognized transfer mechanisms

We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

  • Order and Transaction Data: Retained for 7 years to comply with tax and accounting regulations
  • Marketing Communications: Retained until you withdraw consent or unsubscribe
  • Customer Service Records: Retained for 3 years after the last interaction
  • Website Analytics Data: Retained for 26 months in anonymized form
  • Account Information: Retained for the duration of your relationship with us and for 2 years thereafter

After the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion procedures.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols (HTTPS)
  • Encryption of sensitive data at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Secure backup and disaster recovery procedures
  • Firewall protection and intrusion detection systems
  • Regular software updates and security patches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard security practices.

10. Your Rights Under GDPR

Under the General Data Protection Regulation and UK data protection laws, you have the following rights regarding your personal data:

10.1 Right of Access

You have the right to request a copy of the personal information we hold about you, along with information about how we use it.

10.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

10.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

10.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data.

10.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

10.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

10.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

10.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk

10.9 Exercising Your Rights

To exercise any of these rights, please contact us using the contact details provided in Section 2. We will respond to your request within one month, although this period may be extended by two additional months in complex cases. We may request additional information to verify your identity before processing your request.

11. Marketing Communications

With your consent, we may send you marketing communications about our products, special offers, and updates. You can opt out of receiving marketing emails at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly using the contact details provided
  • Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

12. Children's Privacy

Our Website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child, please contact us immediately.

13. Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

14. Automated Decision-Making and Profiling

We may use automated decision-making and profiling techniques to personalize your experience, prevent fraud, and improve our services. You have the right to request human intervention, express your point of view, and contest any automated decision that significantly affects you. If you have concerns about automated processing, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

  • Posting the updated policy on our Website with a new "Last Updated" date
  • Sending you an email notification if you have provided us with your email address
  • Displaying a prominent notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Vrizelonfriz
Unit 3, Skylines Village, Limeharbour
London E14 9TS
United Kingdom
Phone: +44 20 7987 5430
Email: partnership@vrizelonfriz.world

We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.