Return Policy

1. Introduction

At Vrizelonfriz, we are committed to your satisfaction with our products. This Return Policy explains your rights and our procedures regarding returns, refunds, and exchanges for products purchased through our website at https://vrizelonfriz.ddd. This policy complies with the Consumer Rights Act 2015 and other applicable United Kingdom consumer protection laws.

By purchasing products from us, you acknowledge that you have read, understood, and agree to this Return Policy. If you have any questions about returns or refunds, please contact us using the information provided at the end of this document.

2. Your Consumer Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your products without giving any reason. This is known as the "cooling-off period." Additionally, under the Consumer Rights Act 2015, you are entitled to a refund or replacement if products are faulty, not as described, or not fit for purpose.

2.1 Cooling-Off Period

You have 14 calendar days from the date you receive your products to notify us that you wish to cancel your order and return the products. To exercise your right of cancellation, you must inform us of your decision by a clear statement, such as an email or phone call to our customer service team.

2.2 Faulty or Misdescribed Products

If you receive products that are faulty, damaged, defective, or not as described, you have the right to a refund, repair, or replacement. Your rights under the Consumer Rights Act 2015 are in addition to your cancellation rights and are not affected by this Return Policy.

3. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

3.1 Time Frame

You must notify us of your intention to return products within 14 days of receiving them. You then have an additional 14 days to return the products to us, making a total of 28 days from receipt to complete the return process.

3.2 Product Condition

Products must be returned in their original condition, unused, unopened, and in their original packaging with all seals intact. Due to health and safety regulations, we cannot accept returns of opened, used, or partially consumed dietary supplements unless they are faulty or not as described.

3.3 Proof of Purchase

You must provide proof of purchase, such as your order confirmation email, receipt, or order number, when requesting a return.

3.4 Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned unless they are faulty or not as described:

• Opened or unsealed dietary supplements
• Products that have been used or partially consumed
• Products without original packaging or with damaged packaging (unless damage occurred during shipping)
• Products purchased from third-party retailers or unauthorized sellers

4. How to Initiate a Return

To initiate a return, please follow these steps:

Step 1: Contact Us

Contact our customer service team within 14 days of receiving your products by:

• Email: partnership@vrizelonfriz.world
• Phone: +44 20 7987 5430

Please provide the following information:

• Your order number
• The product(s) you wish to return
• The reason for the return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and return instructions. Please do not return products without first obtaining a Return Authorization Number, as unauthorized returns may not be processed.

Step 3: Package Your Return

Carefully package the products in their original packaging, ensuring they are secure and protected during transit. Include the following in your return package:

• The Return Authorization Number (RAN)
• A copy of your order confirmation or receipt
• A brief note explaining the reason for the return

Step 4: Ship Your Return

Ship the products to the return address provided by our customer service team. We recommend using a tracked and insured shipping method, as you are responsible for the products until they reach us. Keep your shipping receipt and tracking number for your records.

Step 5: Return Processing

Once we receive your returned products, we will inspect them to ensure they meet our return eligibility criteria. We will notify you by email once your return has been processed and approved.

5. Return Shipping Costs

5.1 Standard Returns (Change of Mind)

If you are returning products because you have changed your mind or no longer want them (within the 14-day cooling-off period), you are responsible for the cost of return shipping. We recommend using a tracked shipping service to ensure your return reaches us safely.

5.2 Faulty or Incorrect Products

If you are returning products because they are faulty, damaged, defective, or not as described, we will cover the cost of return shipping. Please contact our customer service team for a prepaid return label or instructions on how to claim reimbursement for return shipping costs.

5.3 Refused or Undelivered Orders

If you refuse delivery of your order or if the order is returned to us as undeliverable due to an incorrect address or failure to collect, you will be responsible for the original shipping costs and any return shipping costs incurred.

6. Refunds

6.1 Refund Processing Time

Once we receive and inspect your returned products, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6.2 Refund Amount

For standard returns (change of mind within the cooling-off period), we will refund the full purchase price of the returned products, excluding the original shipping costs. If you received free shipping on your order, we will deduct the actual shipping cost from your refund.

For returns of faulty, damaged, or misdescribed products, we will refund the full purchase price, including the original shipping costs, and reimburse reasonable return shipping costs.

6.3 Partial Refunds

In some cases, we may issue a partial refund if:

• Products are returned more than 14 days after the cooling-off period has expired
• Products show signs of use or are not in their original condition
• Products are missing original packaging or components
• Products are damaged due to misuse or negligence (not during shipping)

We will notify you if a partial refund is approved and explain the reason for the reduction.

6.4 Refund Notification

You will receive an email confirmation once your refund has been processed. If you do not receive your refund within the specified timeframe, please check with your bank or payment provider first, then contact us for assistance.

7. Exchanges

7.1 Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund and place a new order for the desired product. This ensures you receive the correct product as quickly as possible.

7.2 Faulty Product Replacement

If you receive a faulty, damaged, or defective product, we will send you a replacement at no additional cost. Please contact our customer service team to arrange a replacement. In some cases, we may ask you to return the faulty product before sending a replacement, or we may send the replacement immediately and provide a prepaid return label for the faulty item.

8. Damaged or Defective Products

8.1 Reporting Damage

If you receive products that are damaged during shipping or are defective, please notify us within 48 hours of delivery. When reporting damage or defects, please provide:

• Your order number
• A description of the damage or defect
• Photographs of the damaged product and packaging

8.2 Resolution

Once we receive your report and supporting evidence, we will work quickly to resolve the issue by offering one of the following options:

• A full refund of the purchase price
• A replacement product sent at no additional cost
• A partial refund if you wish to keep the product despite the damage

We will cover all costs associated with returning damaged or defective products and sending replacements.

9. Incorrect Products

If you receive incorrect products (different from what you ordered), please contact us immediately. We will arrange for the correct products to be sent to you at no additional cost and provide a prepaid return label for the incorrect items. You will not be charged for return shipping or the replacement products.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• First, check your bank account or credit card statement again, as processing times vary
• Contact your bank or credit card company, as there may be a delay before the refund is officially posted
• Contact your payment provider (e.g., PayPal), as processing times may vary
• If you have completed these steps and still have not received your refund, please contact us at partnership@vrizelonfriz.world with your order details

11. Cancellations Before Shipping

11.1 Order Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible with your order number. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.

11.2 Orders Already Shipped

If your order has already been shipped, you will need to follow our standard return process once you receive the products. You may refuse delivery, but please note that you may be responsible for return shipping costs unless the products are faulty or not as described.

12. International Returns

Currently, we only ship to addresses within the United Kingdom. If you are located outside the UK and have received our products through a third-party service or forwarding address, please note that our return policy may not apply, and you may be subject to additional customs duties, taxes, or fees. We recommend contacting us before making an international purchase to discuss return options.

13. Satisfaction Guarantee

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your products for any reason within the 14-day cooling-off period, you may return them in accordance with this Return Policy for a full refund (excluding shipping costs).

For products that are faulty, damaged, or not as described, we offer a satisfaction guarantee beyond the cooling-off period. Please contact us to discuss your specific situation, and we will work with you to find a satisfactory resolution.

14. Exceptions and Special Circumstances

14.1 Promotional Items

If you received free promotional items or gifts with your order, these must be returned along with the purchased products to receive a full refund. If promotional items are not returned, we may deduct their value from your refund.

14.2 Bulk or Wholesale Orders

Returns of bulk or wholesale orders may be subject to different terms and conditions. Please contact our customer service team to discuss return options for large orders.

14.3 Subscription Orders

If you have subscribed to receive regular shipments of our products, you may cancel your subscription at any time by contacting our customer service team. Cancellations must be made at least 48 hours before the next scheduled shipment to avoid being charged. Products from subscription orders are subject to the same return policy as one-time purchases.

15. Force Majeure

We will not be held liable for delays or failures in processing returns or refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, or other force majeure events. In such cases, we will make reasonable efforts to process your return as soon as possible and keep you informed of any delays.

16. Changes to This Return Policy

We reserve the right to modify or update this Return Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Return Policy periodically.

Changes to this Return Policy will not affect returns or refunds for orders placed before the changes take effect. Your return rights will be governed by the Return Policy in effect at the time of your purchase.

17. Dispute Resolution

If you have a complaint or dispute regarding a return or refund, please contact our customer service team first. We are committed to resolving issues fairly and promptly. If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to alternative dispute resolution services or consumer protection authorities.

For consumer disputes in the United Kingdom, you may contact:

• Citizens Advice Consumer Service: 0808 223 1133 or https://www.citizensadvice.org.uk/consumer/
• Trading Standards: Contact your local Trading Standards office
• Alternative Dispute Resolution: You may use an ADR provider approved by the Chartered Trading Standards Institute

18. Contact Information

If you have any questions about this Return Policy or need assistance with a return, please contact us:

Vrizelonfriz
Unit 3, Skylines Village, Limeharbour
London E14 9TS
United Kingdom
Phone: +44 20 7987 5430
Email: partnership@vrizelonfriz.world

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. We strive to respond to all inquiries within 24-48 hours during business days.

19. Important Notes

• This Return Policy applies only to products purchased directly from our website at https://vrizelonfriz.ddd. Products purchased from third-party retailers or unauthorized sellers are not covered by this policy.
• We reserve the right to refuse returns that do not meet our eligibility criteria or that we suspect are fraudulent or abusive.
• Serial numbers or batch codes may be recorded to prevent fraud and ensure product authenticity.
• This Return Policy does not affect your statutory rights under UK consumer protection laws.
• By making a purchase, you acknowledge that you have read and understood this Return Policy.

20. Your Statutory Rights

Nothing in this Return Policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are in addition to any rights provided by this Return Policy and cannot be excluded or limited.

For more information about your consumer rights, please visit the Citizens Advice website at https://www.citizensadvice.org.uk/ or contact the Citizens Advice Consumer Service at 0808 223 1133.